Refund Policy

Paid plans start with a 14-day free trial where offered. You are not charged during the trial, and cancelling before it ends means you are never charged. There is also a free plan you can use indefinitely without entering payment details.

The price, billing period and what is included are always shown on the plan screen before you confirm. Prices are shown in pounds sterling and include VAT where applicable. We do not add setup fees, delivery charges or any other charge that is not displayed at checkout.

Subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before it ends. If you upgrade or downgrade, the change and any amount due is shown before you confirm.

• Web subscriptions: cancel in Settings, or from the subscription management link in your account, at any time.
• iOS subscriptions: manage or cancel in your Apple ID subscription settings.
• Android subscriptions: manage or cancel in your Google Play subscriptions.
• Club plans: the club owner can cancel from the club's billing settings.

After cancelling you keep access to paid features until the end of the period you have already paid for. We do not take further payments once a cancellation is confirmed.

Where UK consumer law gives you a 14-day right to cancel a digital service, that period starts when you subscribe. If you ask us to start providing the service straight away, you agree that the cancellation right ends once the service has been fully supplied for that period.

If you cancel within that window and have not had the benefit of the paid features, contact us and we will refund the payment for that period.

• You were charged after cancelling, or charged twice for the same period.
• You were charged for a plan you did not choose, or the amount charged does not match the price shown.
• A paid feature was unavailable for a significant part of your billing period because of a fault on our side.
• You exercised your statutory cancellation right as described above.

Refunds are made to the original payment method. We aim to process approved refunds within 10 working days; your bank or card issuer may take longer to show the credit.

Subscriptions bought through the Apple App Store or Google Play are billed by Apple or Google, so refunds for those purchases are handled by them under their own policies. You can request a refund from Apple at reportaproblem.apple.com or from Google Play order history. We can help you identify the transaction if you contact us.

Club plans are billed to the club, and club officers control their own billing cycle and membership fees. Fees charged by a club to its own members through LaneLogic are set and collected by that club: please contact the club directly about those charges. We can assist with a failed or duplicated payment.

Email contact@lanelogicswim.com with the email address on your account and the date and amount of the charge. We reply to refund requests within 5 working days.

Nothing in this policy affects your statutory rights. See also our Terms of Service and Privacy Policy.